The WFU DEAC Cluster facility is supported by full time, technical staff
dedicated solely for high performance computing. The current staff members
supporting the clusters can be found on our
"About Us" staff page.
Users of the facility can find support for their activities or any
difficulties they are having in one of the following locations:
- Cluster Support Wiki -
wiki.deac.wfu.edu. This site
provides users with "self help" information, such as how to use
the various cluster resources, frequently asked questions,
software documentation, and tutorials that have been offered.
- Request Tracker Email Support - deac-help AT wfu.edu Support
system used by the facility to receive service requests from users
via email. The system handles communication between staff and cluster
users so that any available staff member may respond to the request
in order to more efficiently resolve the matter. Any request may be
sent to this email address, such as: problems with using the cluster,
information requests, feature/software/documentation requests, etc.